Suspension of 8 Travel Agent Licences

Singapore, 23 December 2024 – The Singapore Tourism Board (STB) would like to inform the public that eight travel agents have been suspended from conducting travel agent activities in accordance with the Travel Agents Act 1975.

Seven companies have been suspended for failing to submit their Audited Statement of Accounts (AA) and/or Annual Business Profile Returns (ABPR). Under the Travel Agents Regulations 2017, licensees must submit these documents within 6 months after the close of their financial year.

One company has been suspended for failing to maintain the minimum financial requirement and failing to pay the outstanding financial penalty.

These suspensions will remain in effect until the due payments and/or documentations are submitted, or for up to 6 months, whichever is earlier. During the period of suspension, the travel agents will be required to fulfil its existing obligations to its customers but will not be allowed to accept new travel bookings.

STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry. For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users’ System (TRUST) website, https://trust.stb.gov.sg. Travel agents may also email us at stb_ta@stb.gov.sg for related licensing queries.

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About the Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.