2021 Recipients

Experience Excellence MICE

• Outstanding Event Venue Experience
  Sands Expo and Convention Centre
  Marina Bay Sands

• Outstanding Business Event
  Singapore Airshow 2020 (Experia Events Pte Ltd)

• Outstanding Event Organiser
  Messe Berlin (Singapore) Pte Ltd
  for TravelRevive
  Milken Institute Asia Center
  for Milken Institute Asia Summit 2020
  
  

Customer Service

• Customer Service Excellence for Attractions
  Calantog Gain Mark Olmedo
  Certis Aviation Security

• Customer Service Excellence for Hotels
  Freida Ng Li Qi
  Quincy Hotel
  Yong Ching Yi Yvette
  The Seacare Hotel

• Customer Service Excellence for Food & Beverage
  Sobresida Gina Lubos
  25 Degrees Burgers & Liquor Bar (GCH Pte Ltd)

• Customer Service Excellence for Retail
  Abdul Qadir Bin Minhat
  Resorts World Sentosa

• Customer Service Excellence for Transport
  Gowri D/O Veren
  SMRT Trains

• Customer Service Excellence for Tourist Guiding
  Colin Goh Zhen Yu
  Let's Go Tour Singapore
  Tan Jun Wei (Jeff)
  Monster Day Tours (by Woopa Travels)

Experience Excellence Leisure

• Outstanding Attraction Experience
  Kiztopia

• Outstanding Casual Dining Experience
  Jigger & Pony
  Slake

• Outstanding Fine Dining Experience
  Zén

• Outstanding Hotel Experience
  Lloyd’s Inn Singapore
  Shangri-La Rasa Sentosa, Singapore

• Outstanding Leisure Event
  Standard Chartered Singapore Marathon 2020
  IRONMAN Asia Pte Ltd

• Outstanding Shopping Mall Experience
  Jewel Changi Airport

• Outstanding Tour Experience
  Fascinating World of Aviation PLUS Exclusive Hangar Tour
  Xperience DMC
  牛车水 Murders (Chinatown Murders)
  Tribe

Experience Excellence

• Outstanding Business Innovation
  Zouk Clarke Quay Pte Ltd

• Outstanding Marketing Idea
  Sentosa Development Corporation: Virtual Sentosa
  Skypark Sentosa by AJ Hackett (Bungy Holdings Singapore Pte Ltd): No Scream Challenge

Special Recognition

• Special Award for Community Care (Business)
  Resorts World Sentosa
  Marina Bay Sands
  SATS-Creuers Cruise Services Pte Ltd (SCCS) & Star Cruises

• Special Award for Community Care (Individuals)
  Ian Soh
  Mandarin Oriental, Singapore
  Loo Sew Min
  Resorts World Sentosa

• Special Award for Most Exemplary Employer
  Gardens by the Bay
  Wildlife Reserves Singapore

• Special Award for Sustainability
  Resorts World Sentosa
  Mandai Park Holdings