2022 Recipients

Customer Service Excellence

• Customer Service Excellence for Attractions
  Abigail Jansen
  Sentosa Development Corporation

• Customer Service Excellence for Hotels
  Rajagopal Rajkumar
  Shangri-La Singapore

• Customer Service Excellence for Food & Beverage
  George Matthew
  Wildseed Bistro

• Customer Service Excellence for Retail
  Chew Chin Meng, David
  City Developments Limited (City Square Mall)

• Customer Service Excellence for Transport
  Nor Heiadayah Binte Abdullah
  SMRT Trains Ltd

• Customer Service Excellence for Tourist Guiding
  Elaine Low
  Tribe Pte Ltd

Experience Excellence (Leisure)

• Outstanding Attraction Experience
  Mandai Wildlife Reserve
  Royal Albatross

• Outstanding Tour Experience
  The Red Oil Lamp: Chinatown Stories Alive! and Voices: Memories of Kampong Lorong Buangkok
  Let's Go Tour

• Outstanding Hotel Experience
  PARKROYAL COLLECTION Marina Bay
  Singapore
  The Clan Hotel Singapore
  By Far East Hospitality

• Outstanding Fine Dining Experience
  JAAN

• Outstanding Casual Dining Experience
  Arbora Hilltop Garden & Bistro
  The Brewerkz Company

• Outstanding Shopping Mall Experience
  The Shoppes at Marina Bay Sands

• Outstanding Retail Store Experience
  Food Folks @ Lau Pa Sat

• Outstanding Leisure Event
  Gallery Children's Biennale 2021: Why Art Matters
  National Gallery Singapore

Experience Excellence (MICE)

• Outstanding Event Venue Experience
  Capella Hotel Singapore Sands Expo and Convention Centre
  Marina Bay Sands

• Outstanding Event Organiser
  Constellar
  for Industrial Transformation Asia Pacific - a HANNOVER MESSE Event (ITAP)

• Outstanding Business Event
  SMF X IBTM Wired
  by Reed Exhibitions and SACEOS
  PCMA Convening Leaders 2021
  by Professional Convention Management Association

• Outstanding Business Innovation
  Copthorne King's Hotel Singapore

• Outstanding Marketing Idea
  The People’s Gallery
  National Gallery Singapore

Special Awards

• Special Award for Community Care Award 1
  Marina Bay Sands
  The Fullerton Hotels Singapore

• Special Award for Community Care Award 2
  Trip.com Travel Singapore Pte. Ltd.
  Siok Hui Tan
  Conrad Centennial Singapore

• Most Exemplary Employer
  Marina Bay Sands
  Far East Hospitality

• Special Award for Sustainability
  Resorts World Sentosa
  Grand Hyatt Singapore
  Marina Bay Sands

Top Awards

• Special Recognition
  Group ONE Holdings (ONE)
  One Kampong Gelam