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Travel Agents
Delve into how Singapore supports the growth and competitiveness of the Travel Agents industry.
Last updated 23 January 2025
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About the Travel Agents Industry
Conducting the TATG Industry Conference is one of the various ways STB supports the industry
Singapore has more than 1,000 travel agencies, each offering unique experiences for locals and tourists. To support travel agents as key partners in the tourism ecosystem, Singapore Tourism Board (STB) collaborates with the industry to enhance their business competitiveness through capability development and adherence to regulatory compliance.
Any person who contravenes any provision of the Travel Agents Act 1975 or the Travel Agents Regulations 2017 shall be liable to one or more of the following:
Administrative Financial Penalty up to S$2,000
Licence suspension or revocation
Composition at a sum not more than half the maximum fine prescribed for the offence or S$5,000, whichever is lower
Court fine and/or imprisonment
Grants & Incentives
Licensing
As of 1 Jan 2024, all travel agent licences are issued electronically via the Travel Agents and Tourist Guides Licensing System (TRUST) portal
Key points to note for electronic licence issuance
Licence design: The QR code on the licence allows members of the public to scan and determine the validity and authenticity of the licence in real time.
Print and display licence: Even with an e-licence, all travel agents must continue to print and display their licences.
What to do once your licence renewal and/or business entity details update is approved
Follow these steps after your licence renewal and/or business entity details update is approved
STEP 1: DOWNLOAD | STEP 2: PRINT | STEP 3: DISPLAY |
|---|---|---|
Download and save a copy of your licence from your TRUST dashboard. | Print the licence in full colour on white A4 paper and ensure that all content is printed clearly for customers to scan and verify the licence’s validity. | Display the licence prominently at your operating place of business. |
Guidelines for Platform Operators
Platform operators who intend to list services relating to tours, travel, or guiding services should first conduct due diligence checks to ensure that the necessary Travel Agent and Tourist Guide licence requirements are met.
For more information on how to do so, please refer to STB's Guidelines for Platform Operators.
Resources
View the following resources related to travel agents
Industry Statistics | Legislation |
Travel Insurance Sample form for travel agents to use for compliance with Regulation 21 of the Travel Agents Regulations 2017. | Useful Links |
Find Out More
For more details on licensing, visit the Travel Agent Licence page.
For more information on the travel agents industry and licensing matters, please contact the Travel Agents and Tourist Guides (TATG) Division at stb_ta@stb.gov.sg.